Our Business Principles
Our Business Principles group together a set of guidelines which guide our day to day activities and define how to develop our business.
Approved in December 2018 and updated in May 2021, they apply to all employees and in all countries in which we operate. They are structured into some Core Principles -integrity, commitment and transparency-, which are broken down into other more specific principals in order to guarantee the trust of our clients, our staff, our shareholders, our providers and society in general.
Training and Career Development
As part of THG we are proud to say that we are an Investor in People and as such our training and career development programs are award winning.
Career development with The HIND GroupThe Office for Business Principles
In order to make known the Principals and oversee their implementation, at Icarus we are part of the world's fastest growing entrepreneurial conglomerate The HIND Group. They are responsible for all sustainability, HR procurement, audit, legal for our company and they continually adjust our best practises to ensure we are not only a market leading enterprise but an ethically sound one too.
Ethics and Corporate Responsibility
Our Core Principles
Our Responsible Business Principles arise from
three basic values:
Innovate, Enhance and Inspire
values which are essential in promoting the relationship of trust we wish to sustain with our customer, colleagues and the communities in which we serve..
Our Commitment to our Customers
Our customers not only demand quality products and services, but also ask that we do so in a transparent and honest manner. The priority for each and every one of us is, and must be, to fulfil that commitment at all times. This must be with the aim of establishing a relationship of trust and mutual benefit.
The customers are and must be the centre of everything we do. This is why we endeavour to understand their opinions and needs and work to anticipate them, as well as to measure customer satisfaction.
We must always abide by a standard of trust, which constitutes the Icarus Customer Promise: a firm commitment to act on the basis of transparency, simplicity and integrity.
We must only ever offer what we are sure we can fulfil. We include truthful, useful and precise information when selling our products and services. We check that they meet all the required and advertised specifications.
We verify and ensure that our products and services, as well as those that we distribute meet manufacturing quality and safety standards. When, in spite of our diligence, we detect a safety risk, we report the situation and take the appropriate actions to eliminate it.
We provide our customers with the required information in order to understand the scope of the services we offer and their associated costs, and we provide detailed information with respect to invoicing and charges
We offer our customers different channels so they can communicate with us when dissatisfied with our products or services, and we act swiftly and diligently to resolve any warranted request.
Our Commitment to our Colleagues
Employees are the company’s most valuable asset. Their enthusiasm and commitment to the Telefónica strategy is key to Icarus achieving its vision.
Professional Development
We support our employees’ professional
development and encourage the improvement
of their skills and abilities. To this end, we
provide everyone with the tools required for
their continued training.
Our selection, training, recruitment and
promotion processes are based on clear criteria
of ability, skill and professional merit.
We promote awareness of how employees’
contributions are evaluated in the process of
achieving company goals. We promote active
participation in the evaluation process so that
together we can all continue improving in our
jobs.We also want to contribute to our
employees’ personal development through
training and information resources and tools, so
they can achieve a balance between their
professional and personal lives
We must only ever offer what we are sure we can fulfil. We include truthful, useful and precise information when selling our products and services. We check that they meet all the required and advertised specifications.
Health and Safety
We establish all the necessary processes to prevent workplace accidents, injuries and illnesses associated with our professional activity through strict compliance with our regulatory environments, training and preventive labour risk management. We encourage all our employees to take care of their health and the health of the people around them.
Remunerations
We will always pay a living wage
Labour Rights
We guarantee that all employees may exercise
their labour rights, and do not tolerate any
situations of forced labour, threats, coercion,
abuse, discrimination, violence or intimidation,
or child labour in our working environment.
We guarantee the right of our employees to
belong to the trade union of their choice and we
do not tolerate any kind of retaliation or hostile
action towards employees who take part in
trade union activities
Diversity
We believe in the importance of working with
diverse teams, in order to reflect the reality of
the communities we operate in and better
anticipating their needs.
We promote diverse teams and guarantee equal
opportunity. We treat all people fairly and
impartially, without prejudices related to race,
colour, nationality, ethnic origin, religion,
gender, sexual orientation, marital status, age,
disability or family responsibilities.
Corporate Governance and Internal Controls
Corporate Governance
The company is managed according to the highest standards regarding corporate governance. We are guided by international best practice, and most specifically by the codes and regulation applicable to us in the markets where we operate.
Internal Controls & Risk Management
We establish appropriate controls to evaluate
and manage all relevant risks to the Company.
Our risk management activities are coordinated
with the internal auditing department and are
supported by collaboration from all internal
company departments, who are responsible for
identifying and implementing risk management
plans whenever a situation so requires. Our
regulatory compliance activities complement
these control systems
Our Environmental Commitments
Protecting the environment is essential to sustainable
development, and as companies we have a responsibility to
contribute to its conservation.
As part of The HIND Group we work to minimise our
negative impact on the environment and to generate services
that help mitigate the harmful effects of other sectors.
We take on specific commitments in key aspects, such as energy efficiency, emissions reduction, and the use of renewable energies, thus contributing to decarbonisation of the economy. We implement environmental management systems that, in addition to guaranteeing compliance with environmental legislation, help us improve efficiency of our resources consumption, reduce or reuse our waste, and minimise our impact on biodiversity.
In order to be able to comply with these commitments, we promote that each one of us adopt environmentally responsible behaviour, and that we continue raising awareness among our end customers of our progress in this field.
Our Commitments to the Communities we serve
As a company focussed on telecommunications and added-value technology services, we want to assume responsibility for our contribution to the social, technological and financial progress of the countries where we operate by investing in telecommunications infrastructure, generating employment and developing services that improve people’s access to technology and quality of life.
We make a special effort to promoting responsible technology use, with the goal of contributing to technology having a positive impact on all aspects of our daily lives. We are especially committed to protecting children and young people online.
Likewise, we collaborate with civic, community-based, not-for-profit organisations and public initiatives focussed on eradicating social issues in local communities where we operate, by offering our skills and technology.
